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IT Service Desk Adviser (3 Posts) (TC836)

Vacancy Details

Location: ITCS - IT & Computing Service
Job Type: Full-Time
Category: Technical (TC)
Closing Date: 02/01/2023
Date Posted: 01/18/2023
Reference: TC836


IT and Computing Service
IT Service Group

IT Service Desk Adviser (3 Posts)
Ref: TC836

£21,197 to £23,144 per annum

You will be the public face of our busy UEA IT Service, based within our Service Desk Team providing IT support services to UEA students, staff and visitors.  

The post is a customer focused role but requires the development of a wide-ranging skill set to support our variety of IT systems.  You must have analytical and problem-solving skills to enable diagnosis and troubleshooting of IT faults, together with a good working knowledge of desktops and applications.

A good general education, including passes at GCSE at Grade C or above in English and Mathematics (or equivalent qualification) and/or significant experience in a directly relevant role is essential. 

Evening and weekend working is required as part of a 5 day rotating shift pattern covering the opening hours of the Service Desk between 8am and 7pm on weekdays, and 11am and 7pm at weekends.

We have three full-time posts immediately available, on a fixed term basis ending 31 July 2023. 

Closing date: Wednesday 1 February 2023

The University is committed to diversifying its workforce. As examples, we already hold an Athena SWAN Silver Institutional Award in recognition of our advancement towards gender equality. We also have a Vice-Chancellor led Taskforce on Tackling Racism and a Race Equality Charter Working Group which support our work on race equality. Our aim is to submit to the Race Equality Charter in 2024.


Contact 1
Contact Name: Marie Frost
Email Address:

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